Return & Refund Policy

1. Eligibility for Returns

Products may be eligible for return within 7 days of delivery if they are defective, damaged, or significantly different from what was described. To be eligible, items must be unused, in their original condition, and returned with original packaging and tags.

2. Eligibility for Refunds

Refunds are available for:

• Defective or damaged products.
• Non-delivery of orders.
• Items not as described in the listing.

3. Return Process

• Initiate a return request through your Nexmejor account, including your order ID and supporting images.
• The vendor will respond to the request within 24 - 48 hours.
• If approved, ship the item back using the designated return address provided.

4. Refunds

Refunds will be processed to the original payment method within 1 - 3 business days after the return is verified and approved by both Nexmejor. Refunds may be partial or full based on the item condition and reason for return.

5. Escrow System

Funds, including the 2% customer fee, are held in escrow until order completion. If a refund is approved, funds are returned to the customer’s original payment method within 1–3 days.

6. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (food, beverages, plants)
• Personal hygiene items (underwear, beauty products)
• Customized or made-to-order products
• Downloadable software or digital goods

7. Disputes

If a return or refund is disputed, Nexmejor will review all evidence and mediate a fair outcome. Our resolution may include a full or partial refund, exchange, or denial of the return.

8. Contact & Support

For return-related questions or concerns, please contact:

• Email: support@nexmejor.com.ng
• Phone Support: +234-8020821247 (Mon–Fri, 9AM–5PM)