Nexmejor Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address, and business information (for vendors).
• Payment and Escrow Data: Transaction records, deposit timestamps, and payment details processed through our escrow system.
• Order Activity: Purchase history, dispute records, and vendor interactions.
• Device and Browser Data: IP address, browser type, device information, geolocation, and cookies.
• Communications: Support requests, emails, and other interactions with our team.

2. How We Use Your Information

• To create and manage your account.
• To process orders and manage the escrow system, including holding the 2% customer fee until order completion.
• To resolve disputes and provide customer support.
• To send updates, order confirmations, and marketing communications (with your consent).
• To detect and prevent fraud, enforce policies, and comply with legal obligations.
• To personalize your experience, such as recommending products or vendors.

3. Legal Basis for Processing

• Contractual Necessity: To fulfill orders, manage accounts, and operate the escrow system.
• Consent: For marketing communications and non‑essential cookies.
• Legitimate Interests: For fraud prevention, service improvement, and analytics.
• Legal Obligations: To comply with Nigerian laws and regulations.

4. Data Sharing and Disclosure

• Payment Partners: Trusted providers (Paystack) for transaction processing.
• Logistics Partners: For order delivery and fulfillment.
• Dispute Resolution Teams: To mediate disputes between customers and vendors.
• Legal Authorities: When required by law or to protect our rights.
• With Consent: For other purposes with your explicit permission.

5. Data Security

We implement robust security measures, including encryption, secure servers, access controls, and routine audits, to protect your data. In case of a data breach, we will notify the Nigeria Data Protection Commission within 72 hours and affected users promptly, as required by the NDPA.

6. Data Retention

We retain your data only as long as necessary:

• Transaction records: 6 years per Nigerian law.
• Account data: Until account closure or as required by law.
• Other data: As needed for services or legal compliance.

7. Your Rights

Under the NDPA, you have the following rights:

• Access: Request a copy of your data.
• Correction: Update inaccurate information via your profile.
• Deletion: Request deletion, subject to legal retention requirements.
• Restriction: Limit how we process your data.
• Objection: Object to processing for certain purposes.
• Data Portability: Receive your data in a structured format.
• Complaint: Lodge a complaint with the Nigeria Data Protection Commission.

To exercise these rights, contact us at support@nexmejor.com.ng.

8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, analytics tools) for session management, personalization, performance insights, and fraud prevention. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

9. International Data Transfers

If we transfer data outside Nigeria (e.g., to cloud providers), we ensure adequate safeguards, such as standard contractual clauses or encryption, in compliance with NDPA guidelines.

10. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors under 18 without verified parental consent, verified through government‑approved IDs.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Us

For privacy‑related inquiries, contact us at:

• Email: support@nexmejor.com.ng